CUSTOMER CARE AND PUBLIC RELATIONS TRAINING IN NORTH WESTERN REGION.

Mr. Frank Baine, Senior Commissioner of Prisons (Deputy Director Corporation and Corporate Affairs/Service Spokesperson) conducted an insightful Customer Care and Public Relations training on January 5th, 2024, at Arua City's Le Tsuba Hotel. The primary focus was to engage District Prisons Commanders (DPCs), Officers in-Charge (OCs), and senior officers across the North Western region with a clear objective: fortifying productivity, fostering positive attitudes, refining personal images, and safeguarding the reputation of Uganda Prisons Service and government.
During the session, Mr. Baine cautioned officers against engaging with print and electronic media without proper authorization from the CGP (Commissioner General of Prisons). He emphasized the prohibition of capturing or sharing photos, videos, or social media content without the corresponding authority, stressing the potential of serious disciplinary actions for non-compliance.

Moreover, Mr. Baine highlighted the significance of avoiding common mistakes in their duties, including inadequate supervision, greed, misinterpretation of administrative directives, lack of interest, assumption of excessive power, and human rights abuse.
Mr. Baine integrated essential financial literacy and mindset components, emphasizing the transformative potential of choices, chances, and changes in enhancing individual financial statuses. Additionally, he elaborated on the four cardinal rules of money: earning, accumulating, safeguarding, and multiplying funds.

Advocating for the implementation of dedicated customer care desks and complaint books in all prison units, Mr. Baine urged the Officers-in-Charge to ensure their establishment for improved service delivery. He expressed confidence that the session would significantly enhance their professional attitudes. He extended warm wishes for a prosperous 2024 to all attendees.
In response, ACP Ndori Leni, Regional Prisons Commander (RPC) for North Western Region, warmly welcomed and congratulated SCP Frank Baine Mayanja for conducting such a crucial and impactful training in the region.

The session not only stressed the importance of customer care and public relations but also highlighted the significance of financial literacy, continuous improvement, and fostering a positive outlook within the prison service.
This ongoing initiative aims to enhance the effectiveness and capacity of staff within Uganda Prisons Service, emphasizing the crucial development of both senior and junior officers across all administrative regions.